Maximizer Training

At Wavehill we enjoy training new and old users, helping clients to gain a better return on their CRM Maximizer investment.

Working with any database requires discipline
Learn structure and best practices, understand the meaning and implications of a Real-time database and be able to follow your business processes with ease. User “Buy In” is Key for any CRM installation and training is the best way to achieve it! A day-to-day understanding of what CRM has to offer their role.

Maximizer is a very powerful tool
It is an easy system to use and learn but it is possible to get it wrong. Use Wavehills 10 years of knowledge and experience working with Maximizer, learn what “is” and “is not” possible, work-arounds and the quickest of maybe four different ways to action a particular task.
We are users as well! Wavehill use Maximizer as our CRM and Back Office system.

All Maximizer training is designed to be inclusive
Each user should have a “Hands On” experience either directly or at least shared 2 users to 1 Maximizer installed computer. We can demonstrate the Maximizer training but feel the take up of information is far less for the user. It takes a very dedicated pupil to concentrate on a screen for 3-4 hours without actively being involved.

Our training can take place offsite or in-house depending on budget
Even if that means training in a live environment where phones are ringing. It’s not ideal but we are used to working this way where the clients need or convenience demands it. For the best results we feel the Maximizer training should be provided in groups of no more than 6, we can train any number but feel from experience that the quality depreciates the higher the number of attendees per session.

Users should be grouped by IT ability as we can only move as fast as the slowest user, and users who are more IT literate are then likely to click on and out of Maximizer, sometimes missing something important. Existing Maximizer clients don’t use all the functionality because they either don’t know it’s there or have been told it’s not possible.

At Wavehill we find in many cases new users of existing systems have been trained by someone who was trained, by someone who has not been trained by a Maximizer professional. The in-house trainer passes on only the aspects of the system they use regularly and are comfortable with.

Maximizer Basic Training	Maximizer Advanced Training
Maximizer Sales Manager Training	Maximizer Administrator Training

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